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Facebook chat bot separate from normal chat

Minato Namikaze
1#
Minato Namikaze Published in 2018-02-10 04:39:37Z

How can I have a chatbot separate from normal chat on my page? I am experimenting with a chatbot, I created a bot with webhooks configured and the bot is working fine as I expected(it's in test mode) but to interact with a bot I have to use the same chat window which is used for my support. Right now my page is using FB chat as a support desk, now I have seen pages using two different chat windows one for messages and one for the bot. How can I do that?

Ram
2#
Ram Reply to 2018-02-11 03:15:55Z

This is designed by Facebook to be what you're looking for "Handover protocol"

https://developers.facebook.com/docs/messenger-platform/handover-protocol

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